07th-mod Support Checklist

First, check if your question is already answered in the following FAQs

• Installer FAQ (for download/installer related problems)
• Higurashi FAQ
• Umineko FAQ

If your question is not already answered, please do the following:

1. Please fill in the below template and copy and paste it into our Discord Server
   in the #higu_support or #umi_support channel, after accepting the rules
   (You can also submit via Github Issues, see bottom of page) The problem: [The game crashes on startup] Reproduction Instructions: [Launch the game, load a save, wait 10 seconds] Mod/Game history: [I installed the original game a long time ago, but I did a fresh install recently, then I installed the mod one week ago, and updated the mod yesterday] Save information: [I started a new game before playing the mod/I loaded a save from the unmodded game] Does the unmodded game have the same problem?: [no/yes/not sure] The game: [Higurashi Ch.3] The mod variant: [Full/Voice Only/ADV] I bought the game at: [Steam/MangaGamer/GOG] My operating system is: [Windows/MacOS/Linux] I installed the base game: [Yesterday/Last Week/Last Year] I installed the mod: [Manually/Using the Installer] Mod Download and Install Date: [Downloaded and installed today / Downloaded a week ago, installed yesterday] Mod Options: [Playing in Japanese/French/(state which language), OG sprites etc.] State anything "special" about your computer's setup: [School/Company Computer/Old Laptop] State if you've changed anything to try and fix the problem: [Nothing/I tried re-installing the mod/cleared my saves] State if anything has changed recently on your PC: [Installed new software/update drivers/new hardware] Antivirus Software: [Windows Defender/Norton Antivirus/Bitdefender etc.]
2. Please upload a screenshot of the bug, if applicable and spoiler tag it if it is a spoiler!
3. Please always send your installer log file and submit it to discord - expand and follow the instructions below.

   The log file is invaluable for diagnosing install and game startup issues, but also tells us info about your game version and your install options which helps solve any issue.

   Getting Installer Log Files

   Finding the install log

   You can use any of the methods below to get your log file.

   Option 1: In your browser downloads after an install

   The installer automatically downloads .zip file containing your logs after an install finishes (or fails). Just check your recent browser downloads for a 07th-mod-logs.zip

   Option 2: "Click here to download the Install Logs" button in the installer

   After choosing any game in the installer, there will be a "📖 Click here to download the Install Logs" link near the bottom of the page. This link will download the logs as a 07th-mod-logs.zip to your browser downloads.

   Option 3: From the install launcher (Windows Only)

   • Open the install launcher
   • Click the ⯈ Advanced Tools expander
   • Click the Show Installer Logs button. An explorer window will appear containing the log files.
   • Send us the *.txt files by zipping all of them, or dragging them into Discord

   Option 4: Manual navigation

   Windows

   If you saved the installer launcher to:

   C:\downloads\07th-Mod.Installer.Windows.exe

   your install logs would be located at:

   C:\downloads\07th-mod_installer\INSTALLER_LOGS\MOD-INSTALLER-LOG-[date].txt

   Linux and Mac

   Look directly in the install_data\INSTALLER_LOGS folder, as Linux and Mac do not have a launcher.

   Option 5: From the game folder

   The installer will also attempt to save a log to the game being modded. Use this method if you have moved or deleted the installer launcher, or if you want to check the log for a specific game.

   Windows

   • For Umineko: The log will be placed directly in the game folder. Example:
     C:\games\Steam\steamapps\common\Umineko\MOD-INSTALLER-LOG-[date].txt
   • For Higurashi: In the HigurashiEp0[X]_Data subfolder (where X is the chapter number). This is the same location as the game logs. Example:
     C:\games\Steam\steamapps\common\Higurashi When They Cry\HigurashiEp01_Data\MOD-INSTALLER-LOG-[date].txt

   Linux and Mac

   The installer may not always be able to place a log in the game folder, but you can check anyway. Look for a MOD-INSTALLER-LOG-[date].txt file in the game folder, or inside the HigurashiEp0[X]_Data subfolder.

4. For Higurashi users with a game startup or crash issue, expand the instructions below to get your game log files.
   Getting Higurashi Game Log Files (output_log.txt or Player.log)

   The Game Log is called output_log.txt on Windows, and Player.log on Linux/Mac

   • All Platforms: While in-game, press F10, then click "Troubleshooting", and under "Save Files and Log Files" click "Show output_log.txt / Player.log"
   • On Windows (output_log.txt):
   • For Chapters 1-7, the log is located in the HigurashiEp0X_Data folder, in the game folder. For example C:\games\Steam\steamapps\common\Higurashi When They Cry\HigurashiEp01_Data\output_log.txt.
   • For Chapter 8, the log is located at
     %appdata%/../LocalLow/Mangagamer/Higurashi When They Cry - Ch.8 Matsuribayashi. The full path is something like
     C:\Users\[YOUR_USERNAME]\AppData\LocalLow\MangaGamer\Higurashi When They Cry - Ch.8 Matsuribayashi\output_log.txt
   • On MacOS (Player.log): /Users/<yourusername>/Library/Logs/Unity/Player.log
     Access it by opening Finder, pressing Shift-Command-G, and pasting in ~/Library/Logs/Unity
   • On Linux (Player.log): ~/.config/unity3d/MangaGamer/Higurashi When They Cry - Ch.5 Meakashi/Player.log (for chapter 5)
   Only if asked by the developers submit your save files by following the instructions below.
   Getting Higurashi Save Files

   Save Files (*.dat files)

   You may need to zip all the save files together before you submit them. Only submit if asked.

   • All Platforms: While in-game, press F10, then click "Troubleshooting", and under "Save Files and Log Files" click "Show Saves"
   • Windows: C:\Users\[YOUR_USERNAME]\AppData\Roaming\MangaGamer\higurashi01 or paste this into File Explorer: %appdata%\MangaGamer
   • MacOS: ~/Library/Application Support/unity.MangaGamer.Higurashi When They Cry - Ch.1 Onikakushi
     Access it by opening Finder, pressing Shift-Command-G, and pasting in ~/Library/Application Support/, then selecting the appropriate game folder
   • Linux: ~/.config/unity3d/Mangagamer/Higurashi When They Cry _ Ch_1 Onikakushi
5. For Umineko users, only follow the instructions below if asked.
   Getting Umineko Log Files and Save Files

   Save Files

   • First check the mysav folder inside the game folder: C:\Program Files (x86)\Steam\steamapps\common\Umineko\mysav
   • Occasionally can be found at the steam folder, even if the game is not in the steam folder: [PATH_TO_STEAM_FOLDER]\Steam\steamapps\common\Umineko\mysav (See this FAQ).

   Game Log

   1. Windows Instructions:
      • Start the game in Debug mode by double clicking Umineko1to4_DebugMode.bat or Umineko5to8_DebugMode.bat, located in the game folder.
      • An folder will immediately popup showing the stdout.txt and stderr.txt files, but don't submit them yet.
      • Play the game until you make game crash, then submit the stdout.txt and stderr.txt text files to us.
   2. On Linux or Mac you can view errors by launching the game from a console window

Submitting via Github Issues

If you don't want to use Discord, you can submit to the appropriate Github Issues page. We prefer Github for complicated bug reports and feature requests so we can keep track of them easier.

If you're unfamiliar with Github, this handy guide will teach you how to create a Github issue. Note that a Github Account is required to submit issues.

Higurashi Git Issues		Umineko Git Issues	Other Git Issues
Onikakushi Ch.1 Watanagashi Ch.2 Tatarigoroshi Ch.3 Himatsubushi Ch.4	Meakashi Ch.5 Tsumihoroboshi Ch.6 Minagoroshi Ch.7 Matsuribayashi Ch.8 Console Arcs	Umineko Question Arcs Umineko Answer Arcs	Installer Issues Wiki (mistakes, improvements) Website (07th-mod.com)